FAQs – lili bebe

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FAQs

  • DO YOU SHIP INTERNATIONALLY?

    Yes We ship to Worldwide.

  • HOW MUCH IS THE SHIPPING?

    Standard shipping is Flat $20.

  • I'D LIKE TO CHANGE MY SHIPPING ADDRESS, CAN I DO THAT?

    If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number and shipping address for faster processing.

    Unfortunately we cannot edit your address or modify your order once your order has been packed, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.

    Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handled your request.

  • HOW LONG DOES THE SHIPPING TAKE?

    Standard fulfillment and shipping takes 5-9 business days after the order is placed using Shipping Company.
    Depending on where you live, delivery may take a longer time to arrive.

  • MY SHIPPING SAYS "DELIVERED", BUT I HAVE NOT RECEIVED THE PACKAGE. WHAT HAPPENED?

    Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your package within 24 hours after your tracking has updated to “delivered.”

    If it’s been longer than 24 hours, please contact us.

  • I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER. WHAT WENT WRONG?

    If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.

    Kindly send us email.

  • WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

    If you received a product different from the one that you ordered, sorry about that! Please contact us.

  • HOW CAN I CANCEL MY ORDER?

    Changed your mind? Made a mistake? That’s okay!

    Please reach out to us.